Website Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS WEBSITE, YOU AGREE TO THESE TERMS AND CONDITIONS.

Services may not be available in all states so please call or check our website for details. Rocket Financial Services, LLC's services are not available in South Carolina.

Your access to and use of this Website is subject to the following terms and conditions of use (Terms of Use) and all applicable laws. These Terms of Use apply exclusively to your access to, and use of, this Website known as https://rocketfinancialservices.com (Rocket Financial Services, LLC Website) which is exclusively owned and operated by Rocket Financial Services, LLC and do not alter in any way the terms or conditions of any other agreement you may have with Rocket Financial Services, LLC for services or otherwise. These Terms of Use may be changed by Rocket Financial Services, LLC at any time in its sole discretion by posting the changes made to these Terms of Use, as revised, on this Website. Your use of this Website following the posting of such changes to the revised Terms of Use shall constitute your acceptance of any such changes. If you do not agree to these Terms of Use, our Privacy Statement, Rocket Financial Services, LLC Service Agreement, or any other policy governing your access to or use of our Website you should immediately terminate your access to and use of the Website. If you have any question regarding these terms or your access to or use of this Website, please contact Customer Service at [email protected]

PRIVACY

We respect the privacy of our customers and encourage you to read our Privacy Statement so that you may make an informed decision about using our Website. There is important information regarding the use and collection of your personal information in our Privacy Policy that we ask you to review.

COPYRIGHT

Unless otherwise indicated, all Website materials, including, without limitation, the Rocket Financial Services, LLC logo, and all designs, text, graphics, other files, and the selection and arrangement thereof are the proprietary and copyrighted property of Rocket Financial Services, LLC or its licensors. You may electronically copy and print to a hard copy portions of this Website for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Website including any commercial use, reproduction for purposes other than described herein, modification, distribution, republication, display or performance without the prior written permission of Rocket Financial Services, LLC is strictly prohibited.

ACCESS TO SERVICES

The Rocket Financial Services, LLC Website allows you to create a unique user name and password to utilize many of our customized online services. Only individuals authorized by you, who are over the age of 18, may access and use our Online Services. You may not access the Online Services from outside the country for which it was issued. Your unique user name may be restricted from accessing certain Materials otherwise available in the Online Services. Materials and features may be added to or withdrawn from the Online Services or otherwise changed without notice and in our sole discretion.

TRADEMARKS

The Credit Geek, The Credit Geek logo, Rocket Financial Services and the Rocket Financial Services, LLC logo and any proprietary Service or service names contained in this Website are either trademarks or registered trademarks of Rocket Financial Services, LLC or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Rocket Financial Services, LLC. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Rocket Financial Services, LLC, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Rocket Financial Services, LLC. All other trademarks, registered trademarks, Service names and company names or logos mentioned herein are the property of their respective owners.

Disclaimer of Affiliation

Rocket Financial Services LLC is an independent company providing credit management services. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rocket Companies, Inc., or any of its subsidiaries or affiliates, including but not limited to Rocket Mortgage, Rocket Loans, Rocket Money, or any other company that may operate under the "Rocket" brand.

The names "Rocket Companies," "Rocket Mortgage," "Rocket Loans," and "Rocket Money," as well as related names, marks, emblems, and images, are registered trademarks of their respective owners. Any reference to these names is purely for identification purposes and does not imply any association or endorsement by Rocket Financial Services LLC.

UPLOADED CONTENT

You agree that the content you upload in your personal space belongs to you and is for your personal use. You certify that you own and are responsible for any of the contents uploaded in your personal area and that you are not uploading and storing items that would infringe U.S. Copyright laws. You understand that you may not upload, post, reproduce or distribute in any way material protected by copyright, trademark, trade secret or other proprietary rights or which would violate any right of publicity, right of privacy or other right of any third party without first obtaining permission of the owner of such right.

SUBMISSIONS

You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of e-mail or submissions to the Rocket Financial Services, LLC Website, or postings on this Website, are not confidential and that Rocket Financial Services, LLC shall have a perpetual, worldwide, non-exclusive license to use such materials as it deems appropriate.

SERVICES DESCRIPTION

Rocket Financial Services, LLC and its affiliates attempt to describe its Services as accurately as possible. However, Rocket Financial Services, LLC does not warrant that Service descriptions or other content on this Website is accurate, complete, reliable, current, or error-free. If a Service offered by Rocket Financial Services, LLC itself is not as described, your sole remedy is to cancel the service in the manner set forth in the Rocket Financial Services, LLC Service Agreement. The prices displayed on the Website are in U.S. Dollars and are valid and effective only in the United States.

The services offered by Rocket Financial Services are intended solely for educational and advisory purposes. We do not provide credit repair services, as defined by the Credit Repair Organizations Act (CROA), nor do we promise or guarantee any improvement in credit scores, reports, or standing. Our services assist clients with preparing dispute letters based on information the client identifies as questionable or inaccurate. We do not promise or guarantee the removal of any items from credit reports, nor do we provide services designed to improve credit scores, ratings, or standing. We assist clients by preparing dispute letters based on their identification of questionable or inaccurate information on their credit reports. Our role is to facilitate communication with the credit bureaus; we do not intervene in credit reporting processes or guarantee changes to a client’s credit history or score. Decisions regarding credit approvals, loan applications, and credit report disputes are made solely by the respective financial institutions or credit bureaus. We do not guarantee specific outcomes or decisions.

TERMS AND CONDITIONS OF THE USE OF ROCKET FINANCIAL SERVICES, LLC CREDIT MANAGEMENT SERVICES:

All use and/or purchase of Rocket Financial Services, LLC's Credit Management services are subject to the Rocket Financial Services, LLC Service Agreement. Users can cancel their accounts at anytime, subject to the terms and conditions contained in the Rocket Financial Services, LLC Service Agreement, however, since we are not able to pro-rate, the account will remain active until the end of the paid monthly cycle. There are no pro-rated refunds. Once your account is cancelled, your member access to the site will be revoked upon the expiration of the paid monthly cycle. You agree that fees collected are non-refundable. All cancellations shall also be strictly subject to the terms and conditions of the Rocket Financial Services, LLC Service Agreement. In the event of a conflict between the terms and conditions contained in this Terms of Use and the Rocket Financial Services, LLC Services Agreement, the Rocket Financial Services, LLC Services Agreement shall prevail and be deemed the governing document.

YOU ARE RESPONSIBLE FOR YOUR FINANCIAL DECISIONS

We may share, transfer or provide your information as indicated in our Privacy Policy. Based on your consent, you may be contacted by third-party service providers, such as financial institutions, debt settlement companies, lenders, and other financial professionals (“Providers”). We do not endorse or recommend the products or services of any Service Provider, and are not an agent or advisor to you or any Provider. We do not validate or investigate the licensing, certification or other requirements and qualifications of Service Providers. It is your responsibility to investigate Service Providers. You acknowledge and agree that Providers are solely responsible for any services that they may provide to you and that we are not liable for any losses, costs, damages or claims in connection with, arising from, or related to, your use of a Provider’s products or services. We urge you to obtain the advice of qualified professionals who are fully aware of your individual circumstances before you make any financial decisions. You acknowledge and agree that you rely on your own judgment and that of such advisors in selecting any products or services offered by Providers.

INAPPROPRIATE IMAGES OR WORDS

Rocket Financial Services, LLC reserves the right to remove any text or images uploaded by you that it deems in its sole judgment to be inappropriate or which it believes may subject it to any liability, including without limitation the following:

Images, text or other materials submitted by users that are protected by trademark, copyright, right of publicity or other proprietary right, without the express permission of the owner of those rights.

Profanity or offensive comments including but not limited to expressions of racism, bigotry or hatred, or that are abusive, slanderous or offensive.

Any illegal material such as expressions of abuse, offensive language and imagery, obscenity or any other material that could give rise to any civil or criminal liability under, or otherwise violate, any applicable law.

CLAIMS OF COPYRIGHT INFRINGEMENT; DESIGNATED AGENT

If you believe that any material on this Website infringes upon any copyright that you own or control, or that any link on this Website directs users to another Website that contains material that infringes upon any copyright which you own or control, you may file a notification of such infringement to the email or address stated below.

ONLINE CONDUCT; REPEAT INFRINGER POLICY

You agree to use Rocket Financial Services, LLC Website only for lawful purposes. You are prohibited from posting on or transmitting through the Rocket Financial Services, LLC Website any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable material of any kind that infringes the intellectual property rights or is otherwise injurious to third parties, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law. Rocket Financial Services, LLC may, at its discretion, terminate the accounts of any registered User who violate this policy.

Rocket Financial Services, LLC respects the intellectual property of others, and we ask our Users to do the same. Rocket Financial Services, LLC may, in appropriate circumstances and at its discretion, terminate the accounts of any User who infringe upon the intellectual property rights of others or who violate this policy.

CONTENT REVIEW

Rocket Financial Services, LLC may elect to electronically monitor areas of this Website and may disclose any content, records, or electronic communication of any kind to satisfy any law, regulation, or government request, if such disclosure is necessary or appropriate to operate this Website, or to protect the rights or property of Rocket Financial Services, LLC, its independent contractors, service providers, consultants, sponsors, licensors, or the public. Rocket Financial Services, LLC retains the right, but not the obligation, to monitor and edit or remove any activity or content that it deems in its sole discretion to be harmful to its users, Rocket Financial Services, LLC, or the rights of any third party, or to violate any applicable law.

USE BY CHILDREN

Rocket Financial Services, LLC and the Rocket Financial Services, LLC Website do not offer products and services for sale to children under 18. We sell products and services for purchase by adults only. By using this Website, you are representing to us that you are 18 years of age or older. Rocket Financial Services, LLC will not be liable for any damages that may result from misrepresentation of age by a user of our Website.

INDEMNITY

You agree to defend, indemnify, and hold harmless Rocket Financial Services, LLC, its Managers, its employees, its independent contractors, service providers, and consultants, and their respective directors, employees, and agents, from and against any third-party claim, damages, costs, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of your use of the Rocket Financial Services, LLC Website or the use of any photographs, images, or materials you provide, including without limitation any actual or threatened suit, demand, or claim made against Rocket Financial Services, LLC and/or its independent contractors, service providers, or consultants, that use of the photographs, images, or material provided infringes, misappropriates, or otherwise violates any copyright, trademark, right of publicity, or other proprietary right of any third party. You agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand, or claim.

DISCLAIMER

EXCEPT IF EXPLICITLY STATED IN WRITING OTHERWISE BY ROCKET FINANCIAL SERVICES, LLC, THE PRODUCTS AND/OR MATERIALS AND/OR SERVICES CONTAINED AND SOLD ON THE ROCKET FINANCIAL SERVICES, LLC WEBSITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ROCKET FINANCIAL SERVICES, LLC AND THE ROCKET FINANCIAL SERVICES, LLC WEBSITE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ROCKET FINANCIAL SERVICES, LLC AND THE ROCKET FINANCIAL SERVICES, LLC WEBSITE DO NOT REPRESENT OR WARRANT THAT ANY PRODUCTS AND/OR MATERIALS AND/OR SERVICES ON THE ROCKET FINANCIAL SERVICES, LLC WEBSITE, INCLUDING WITHOUT LIMITATION ANY INFORMATION ABOUT ROCKET FINANCIAL SERVICES, LLC AND THE ROCKET FINANCIAL SERVICES, LLC WEBSITE PROVIDED BY THIRD PARTIES, ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. ROCKET FINANCIAL SERVICES, LLC DOES NOT REPRESENT OR WARRANT THAT THE ROCKET FINANCIAL SERVICES, LLC WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Rocket Financial Services, LLC reserves the right to change any and all content contained on the Rocket Financial Services, LLC Website at any time without notice. Reference to any products, services, materials, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Rocket Financial Services, LLC and/or the Rocket Financial Services, LLC Website.

If you rely on the Rocket Financial Services, LLC website and any materials available on it, you do so solely at your own risk.

LIMITATION OF LIABILITY

IN NO EVENT SHALL ROCKET FINANCIAL SERVICES, LLC OR ITS OFFICER(S), MANAGER(S), DIRECTOR(S), MEMBER(S) OR EMPLOYEE(S) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR INABILITY TO USE THIS WEBSITE OR THE MATERIALS CONTAINED IN, AND/OR SERVICES SOLD ON, AND/OR PRODUCTS SOLD ON, OR ACCESSED THROUGH, THE ROCKET FINANCIAL SERVICES, LLC WEBSITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM ROCKET FINANCIAL SERVICES, LLC, OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAILS, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, ACTS OF TERRORISM, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO ROCKET FINANCIAL SERVICES, LLC'S RECORDS, PROGRAMS, OR SERVICES.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ROCKET FINANCIAL SERVICES, LLC (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF ROCKET FINANCIAL SERVICES, LLC WEBSITE EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO ROCKET FINANCIAL SERVICES, LLC FOR ACCESS TO OR USE OF THE WEBSITE OR FOR SERVICES SOLD ON AND/OR PRODUCTS SOLD ON THE ROCKET FINANCIAL SERVICES, LLC WEBSITE.

LINKING TO OUR WEBSITE

You are granted a limited, non-exclusive right to create a hyperlink to the Rocket Financial Services, LLC Website provided such link does not portray Rocket Financial Services, LLC or any of its materials or products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time. You may not use, frame, or utilize framing techniques to enclose any Rocket Financial Services, LLC trademark, logo, or other proprietary information, including the images found on the Rocket Financial Services, LLC Website, the content of any text, or the layout/design of any page or form contained on a page without Rocket Financial Services, LLC's express written consent. Furthermore, you may not use any meta tags or any other hidden text utilizing a Rocket Financial Services, LLC name, trademark, or service name without Rocket Financial Services, LLC's express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Rocket Financial Services, LLC or any third party. Rocket Financial Services, LLC makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of websites linking to the Rocket Financial Services, LLC Website.

THIRD PARTY LINKS

The Rocket Financial Services, LLC Website may provide links to web pages and content of third parties (Third Party Content) as a service to those interested in this information. Rocket Financial Services, LLC does not monitor, nor does it have any control over, any Third Party Content. Rocket Financial Services, LLC does not endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. Rocket Financial Services, LLC makes no representations or warranties of any kind regarding such Third Party Content, or any information contained therein, and undertakes no responsibility to update or review any Third Party Content. When leaving the Rocket Financial Services, LLC Website, you should be aware that Rocket Financial Services, LLC's terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that site. Users use these links and Third Party Content contained therein at their own risk.

SEVERABILITY AND NONWAIVER

If any provision of these Terms of Use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions. The failure of Rocket Financial Services, LLC to insist upon or enforce strict performance of any of the provisions of these Terms of Use or to exercise any rights or remedies under these Terms of Use will not be construed as a waiver or relinquishment to any extent of Rocket Financial Services, LLC's right to assert or rely upon any such provisions, rights, or remedies in that or any other instance; rather, the same will be and remain in full force and effect.

APPLICABLE LAW

The internal laws of the State of Texas will govern and construe these Terms of Use without giving effect to any conflict of laws provisions to the contrary. By use of this Website, you irrevocably consent to the jurisdiction of the courts of the State of Texas and agree that all disputes with Rocket Financial Services, LLC venue shall be in the state or federal courts located in the State of Texas. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

TERMINATION

Notwithstanding anything to the contrary herein, Rocket Financial Services, LLC reserves the right, without notice and in its sole discretion, to terminate your use of this Website or Services and to block or prevent future access to and use of this Website.

MISCELLANEOUS

These General Terms and Conditions of Use may be changed from time to time without notice by Rocket Financial Services, LLC in its sole discretion. Continued use of the Rocket Financial Services, LLC Website's Online Services following any change constitutes acceptance of the change.

Rocket Financial Services, LLC may suspend or discontinue providing Online Services to you without notice and pursue any other remedy legally available to it if you fail to comply with any of your obligations hereunder.

Except as otherwise provided herein, all notices and other communications hereunder by Rocket Financial Services, LLC shall be in writing or displayed electronically on the Rocket Financial Services, LLC Website. Notices shall be deemed to have been properly given on the date deposited in the U.S. mails, if mailed; on the date Rocket Financial Services, LLC transmitted it to you electronically to the email address you have provided us, if sent via electronic mail; on the date first made available, if displayed on the Rocket Financial Services, LLC Website; or on the date received, if delivered in any other manner.

The failure of Rocket Financial Services, LLC or any third-party supplier of Materials to enforce any provision hereof shall not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.

Each third-party supplier of Materials has the right to assert and enforce these provisions directly on its own behalf as a third-party beneficiary.

COMMUNICATIONS TO YOU

You agree that Rocket Financial Services, LLC may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Rocket Financial Services, LLC's services or services, or for such other purpose(s) as Rocket Financial Services, LLC deems appropriate. You also agree that Rocket Financial Services, LLC may share your personal information with certain third parties. Please see our Privacy Policy for more detail.

QUESTIONS AND CONTACT INFORMATION

General questions or comments about the Rocket Financial Services, LLC Website may be directed to Rocket Financial Services, LLC Website's Customer Service Department at [email protected]

ADDRESS OF RECORD

Rocket Financial Services, LLC

5301 Alpha Road Suite 80

Dallas, Texas 75240

Questions regarding this statement should be directed to [email protected]